Booking Terms

Virtual Tours

All virtual tour bookings are subject to the following terms and conditions between the Client and inview360® (Inview®). By proceeding with your booking, you agree to the following terms and conditions. These terms and conditions apply to virtual tour bookings only.



The Client agrees to all the terms and conditions listed below. Should there be any exceptions, such exceptions must be agreed to by both the Client and Inview® in writing prior to the booking.



Full payment must be made prior to shooting. Inview® reserves the right to not proceed with the booking if full payment is not received prior to the booking.



The following cancellation fees apply:

  • Cancellation 30 or more days before the shoot; no cancellation fees apply.
  • Cancellation between 7 and 29 days before the shoot; a 50% cancellation fee or AUD220 applies, whichever is higher.
  • Cancellation within 7 days before the shoot; all fees paid are non refundable.



Inview® reserves to right to terminate or suspend coverage and leave the shooting location if:

  1. an Inview® staff member experiences inappropriate, threatening, hostile or offensive behaviour from any person(s) 
  2. the safety of the Inview® staff member is in question
  3. the safety of any of Inview®’s equipment is or could be compromised
  4. the safety of any person or object is or could be compromised



In the unlikely event that any amount of digital files have been lost, stolen, or destroyed for reasons beyond Inview®’s control, including but not limited to loss of drone, camera or equipment malfunction; Inview®’s liability is limited to the return of payments received for the booking based on a prorated amount. This pro-rata amount will be based on the formula (Service Cost / Total Number of Minutes Booked) x Total Number of Minutes Lost; where the Service Cost relates to the breakdown in cost of photograph and/or videography minutes. Inview® shall bear no further liability in respect to this limitation.



Inview® is covered by a Public Liability Insurance (PLI) policy that covers:

  • If Inview® cannot perform this Contract in whole or in part due to a fire or other casualty, acts of God or nature or terror, or other cause beyond the control of the parties or due to employee’s illness or injury, Inview® will return all fees to the Client but shall have no further liability with respect to this Contract or the PLI policy.
  • Any files (such as photographic or video files) or memory holding devices (such as memory cards or hard disk drives) that are damaged or stolen during or after the event
  • Any injury or damage sustained to the Client, a guest of the Client, a third party client or a member of the public where Inview® staff or equipment were at fault
  • Any damage sustained to a property or equipment belonging to the Client, a guest of the Client, a third party venue or the public where Inview® staff or equipment were at fault

The terms and conditions of any public liability incident are in accordance to the PLI Public Disclosure Statement (PDS) issued to Inview® at the time of the incident. The Client understands that any issues relating to Public Liability during or after the event will be subject to Inview® PLI PDS. Inview® PLI certificate and PDS will be made available to the Client.



It is understood that Inview® will act as the sole and exclusive virtual tour creator for this venue or premises. Persons may take amateur photographs/videos as they wish without obstructing Inview®’s area of operation. Inview® will not be liable for any person or object obstructing the cameras field of view and subsequently being visible in the final product.



Unless otherwise specified, the Client(s) agree to give their consent to Inview® to use the Clients photographs and/or videos in which the Client(s) appears. No personal information, inappropriate or revealing material will be used, and no material will be used unless it complies with Australian Legislation and is not deemed offensive, illegal or inappropriate. The Client will not receive any monetary compensation should they appear in any of the produced materials. The Client can request any person or object to be blurred in the final product



Unless previously agreed to, any person or object seen by the camera will be viewable in the virtual tour. For privacy reasons, a person or object can be bluured in the final product. This blurring feature is only available in the Matterport™ platform and can be requested at any time.






Inview® captures all its aerial photographs and videos in the highest possible quality. Inview® agrees to provide a final product that meets the following specification standards:

a. 360 degree Photographs:

  • 20 megapixel or higher resolution (some photographs may be cropped slightly smaller)
  • JPEG format and no watermarks (other picture formats available upon request)
  • panoramic aspect ratio
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